LiquidPay
FAQs for LiquidPay App
Account Registration
- How do I create a LiquidPay account?
- How do I verify my identity?
- Can I have more than one account?
- How do I set up a PIN?
- I have received an “invalid password” error message during password setup
- I would like to close my LiquidPay Account
- I would like to do Singpass and PayNow verification.
- I would like to check my current onboarding status
- I am unable to sign up for LiquidPay
- I did not receive the email verification code. What should I do?
Account Management
- What should I do if I forget my password?
- How do I change my password?
- How do I set up two-factor authentication (2FA)?
- I forgot my PIN. How do I reset it?
- I have self-blocked my LiquidPay account and would like to unblock it
- How long does a top-up take to show in my wallet?
- How do I use my personal QR to receive money from someone?
- Why is my balance different from what I expected?
- How do I add money to my wallet?
- How Do I Check My balance?
- How do I block my account in an emergency?
- What is the FX rates for overseas payments?
- I lost access to my authenticator app. How do I sign in?
- I would like to sign up for a LiquidPay account
- I would like to change my registered LiquidPay mobile number
- I would like to change my registered LiquidPay e-mail address
- I am unable to log in to my LiquidPay account
- Is there a minimum or maximum balance?
- How do I turn on Face ID or fingerprint login?
Transaction Enquiries
- Before You Confirm a Payment or Transfer
- Local and Cross-Border Transfers
- Where can I use LiquidPay?
- How do I send money overseas?
- Why was my PayNow transfer rejected?
- Can I download or export my transaction history?
- How do I remove or edit a saved recipient?
- What are the transfer fees?
- How do I add a new recipient?
- How do I send money via PayNow?
- How far back can I see my transaction history?
- I am unable to login to my LiquidPay App
- I would like to view my LiquidPay Transaction History
- I am unable to top-up my Liquid Account
- How do I see my past transactions?
- Why is my transaction still pending?
- What do the different transaction statuses mean?
- How do I search for a specific transaction?
Refunds/Disputes
Troubleshooting & Getting Help
- Why Might a Payment or Transfer Not Be Available?
- How do I log out?
- The app is slow or not loading. What can I do?
- I am not receiving verification codes. What should I do?
- What if I forgot my PIN?
- How do I contact support?
- What should I do if my transfer fails?
- I am unable to scan QR codes with my LiquidPay app
- I am unable to launch the LiquidPay App
Report Fraud/Suspicious Activity
Cross-Border Transfer
- PayNow-UPI and PayNow-DuitNow
- What recipient details do I need?
- What should I do if I enter the wrong recipient details?
- Are cross-border transfers available 24/7?
- Are there different requirements for India and Malaysia?
- Can I cancel a transfer after sending it?
- What should I do if my Liquid Account has been debited but the recipient has not received the funds?
- With which apps can I send instant money transfers to India?
- Introduction to PayNow-UPI Linkage
- How to Use the PayNow-UPI Linkage
- Which participating banks and NFIs are part of the PayNow-UPI linkage
- What exchange rate and fees will apply?
- Benefits of Cross-Border Transfers with PayNow-UPI and PayNow-DuitNow
Other
Account Limit & Transfer Controls
- How do I change my daily transfer limit?
- Can I set different limits for different types of transactions?
- What is the difference between pausing and blocking transfers?
- How do I view my spending limits?
- How do I turn transfers back on after pausing?
- How do I pause my transfers?
- Why am I told I cannot change my limits right now?
- I want to block my transfers in an emergency. How do I do it?
Staying Safe from Scams
- What actions will trigger the 12-hour cooling period?
- What actions are restricted during the 12-hour cooling period?
- Why do I need to wait 12 hours before my transactions take effect?
- I think I was scammed. What should I do?
- Where can I learn about common scams?
- What happens when I see a safety warning before sending money?
- How do I report a scam or suspicious activity?
- How do I freeze my account?
Scan & Pay
Discontinuation of PayNow Nickname Feature
- Is there any impact to cross-border payments made via PayNow?
- How will this change impact Corporates?
- Will Corporate PayNow names be impacted?
- Why is my full name as a Payer being shown in full to my Payees?
- What will I see when I am transferring funds as a Payer?
- My PayNow registered account is a joint account, will it be updated as well?
- Do I need to take any actions on my current PayNow registrations?
- Can I define what characters of my name can be displayed?
- How do I know if my updated PayNow name is correct?
- I do not have a PayNow nickname, how will I be impacted?
- What happens to my current PayNow nickname?
- How will this change impact me?
- As a retail Payee, what will my PayNow name look like to Payers?
- What is the display name that replaces the PayNow nickname?
- Why is the PayNow nickname feature being discontinued?
- When is the PayNow nickname being discontinued?
- Do I need to take any actions for my child’s PayNow registrations?