What should I do if my transfer fails?
If your transfer fails, check the error message in the app for more information. It usually explains why the transfer could not be completed.
Common reasons for failed transfers
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Insufficient balance in your wallet
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Incorrect recipient details
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Transaction limit exceeded
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Security restrictions or temporary blocks
What you can do
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Review the error message shown in the app
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Fix the issue, such as:
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Topping up your balance
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Correcting the recipient details
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Checking your transaction limits
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Try the transfer again
If money was deducted but the transfer failed
Please contact support@liquidgroup.sg and provide the transaction ID. The support team will investigate the transaction and assist you further.