I think I was scammed. What should I do?
If you suspect you have been a victim of fraud, taking immediate action is critical to securing your account and minimising any potential loss.
Immediate actions to take
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Secure your funds: Go to Profile, select Transfer Controls, and immediately pause or block all outgoing transfers.
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Submit a formal report: Navigating to Activity, selecting the transaction you have suspended, and clicking “Report Scam.” Please ensure that a detailed report of the incident is included when filing the report.
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Contact our support team: Reach out to our support immediately to inform them of the situation so they can monitor your account.
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Notify your bank: If the funds were sent via a linked bank account or credit card, contact your financial institution right away to report the unauthorised activity.
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Follow guidance: Our support team will review your report and guide you through the necessary next steps.