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Why are transactions restricted on my LiquidPay account?

Your LiquidPay account may be temporarily restricted when you reach the prevailing annual transaction limit or when certain account checks are required.

If you have reached LiquidPay's prevailing annual transaction/flow limit, certain transactions on your account may be temporarily restricted.

You can check your current annual transaction usage and applicable limit in the LiquidPay app:

  1. Open the LiquidPay app.
  2. Go to Profile.
  3. Select Limits.
  4. Select Account Limits to view your Annual Limit and current usage.

If you have reached your annual limit, you will not be able to perform transactions that would cause you to exceed the applicable limit.

Your available transaction limit will reset in accordance with the applicable annual limit period.

If your account remains restricted even though you have not reached your annual limit, please contact LiquidPay Support at support@liquidgroup.sg for assistance.

Please note: We are actively working on increasing our flow caps to better support your transaction needs in the future.