What should I do if I forget my password?

Steps to reset your password

1. Open the LiquidPay app

2. Tap Forgot Password

3. Enter your registered email address

4. Enter the verification code sent to your email

5. Enter your new password

6. Confirm your new password by entering it again (make sure it meets the requirements shown)

7. Tap Save

Your password will be updated immediately after saving, and you can log in using your new password.

If you are unable to reset your password

Please check that:

• You are entering the email address / mobile number registered to your LiquidPay account.
• You are using the latest version of the LiquidPay app.
• Your device has a stable internet connection.
• You have completed any required verification or OTP step.

If you still cannot reset your password, please contact LiquidPay Support and provide:

• Your registered email address.
• Your registered mobile number.
• A screenshot of the error message displayed.
• The approximate date and time the issue occurred.

For your security, never provide your LiquidPay password or PIN to anyone.