Why was my PayNow transfer rejected?
A PayNow transfer may be rejected for several reasons. The app will usually display an error message explaining what went wrong.
Common reasons for rejection
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Incorrect recipient details (e.g. wrong mobile number or NRIC)
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Transaction limit exceeded
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Insufficient wallet balance
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Security restrictions or temporary blocks
What you can do
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Check the error message shown in the app
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Verify the recipient details and correct them if needed
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Ensure you have enough balance and have not exceeded your transaction limits
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Try the transfer again
Still having issues?
If the problem continues, please contact support for further assistance. Be ready to provide the transaction details or transaction ID if available.