I forgot my PIN. How do I reset it?

Locate the reset option: Navigate to your Profile and select the Security section from the menu options.
Tab Change PIN: On the PIN entry screen, tap on the Forgot PIN link to initiate the recovery process.
Verify your identity: Select your preferred method for receiving a security code, such as via email or SMS.
Enter the verification code: Input the unique code sent to your device to confirm that you are the primary account holder.
Follow the guided steps: Proceed through the on-screen instructions to clear your old credentials and prepare for a new setup.
Set a new PIN: Choose a new, secure 6-digit PIN and enter it to confirm and finalize the reset.

If you are unable to remember your 6-digit PIN, you can securely reset it by following our identity verification process. This ensures that only the authorised account holder can regain access to payment features.