What should I do if I enter the wrong recipient details?

Always check the recipient details carefully before confirming your transfer.

Once a transfer has been successfully submitted for processing, it may not be possible to cancel or reverse it.

If you believe you have transferred funds to the wrong recipient, please contact the Liquid Group Support team at support@liquidgroup.sg as soon as possible.

We will make reasonable efforts to assist with recovery in accordance with the applicable payment network and participating financial institution procedures. However, recovery cannot be guaranteed once the funds have been successfully credited to the recipient.