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Why is my voucher not applying at checkout?

Vouchers are subject to specific conditions to ensure they are used correctly. If a discount is not appearing, it may be due to one of the following requirement filters.

Troubleshooting voucher application

  1. Check the minimum spend: Review the voucher details to ensure your total transaction amount meets or exceeds the required threshold.

  2. Verify merchant eligibility: Confirm that the merchant you are visiting is included in the voucher’s list of participating partners.

  3. Monitor the expiry date: Check that the voucher is still valid. Once a voucher passes its expiration date, it can no longer be applied to a purchase.

  4. Review your basket contents: Ensure the items in your cart qualify for the discount, as some vouchers may exclude certain product categories or sale items.

  5. Seek further assistance: If you believe the voucher should apply, reach out to our support team. Be sure to provide the specific voucher name and your transaction details for an investigation.