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My voucher expired before I used it. Can I get it back?

Vouchers are time-sensitive rewards designed for use within a specific promotional window. Once a voucher reaches its expiration date, it is automatically removed from your active wallet.

Understanding expiration policies

  1. Reactivation status: Expired vouchers are generally final and cannot be reactivated or extended once the validity period has passed.

  2. Discover new offers: Check the Deals and Campaigns sections regularly to find similar promotions or new discounts from your favorite merchants.

  3. Report technical issues: If you were unable to use a voucher due to an unexpected app error or system downtime, please contact our support team immediately.

  4. Provide incident details: When reaching out for help, include the specific voucher name, the merchant location, and any relevant transaction details or error messages.

  5. Stay updated on future rewards: Enable app notifications to receive alerts when your saved vouchers are nearing their expiration date so you never miss a saving.