I have received a 12-hour cooling period but would like to use my LiquidPay account urgently
Unfortunately, the cooling down period cannot be bypassed or removed. It is a crucial safeguard to protect your account from scams and unauthorized account access.
The Shared Responsibility Framework (SRF)is a framework implemented by the Monetary Authority of Singapore (MAS) and the Infocomm Media Development Authority (IMDA) on 16 December 2024. It ensures that financial institutions and customers work together to combat digital scams effectively.
The SRF helps to:
• Enhance the security of digital transactions.
• Protect customers from scams and unauthorised account activities.
• Foster shared accountability between financial institutions and their customers.
The SRF strengthens your account security by:
• Mitigating risks of unauthorised transactions.
• Restricting high-risk activities during the cooling down period.
• Offering features like the kill switch for immediate account blocking if suspicious activities are detected.