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I received a 12-hour cooling period in ChangiPay

Can I Disable the Cooling Down Period?

Unfortunately, the 12-hour cooling down period cannot be disabled or bypassed. This security feature is a vital safeguard designed to protect your account from scams, fraud, and unauthorised access.

Can I Remove the Cooling Down Period to Make an Immediate Payment?

No, the cooling down period is mandatory and cannot be removed. It plays a critical role in protecting your account and funds by preventing suspicious activities, especially during device or account changes.

When Does the 12-Hour Cooling Down Period Apply?

The cooling down period applies in the following scenarios:

Linking Accounts

  • When an existing ChangiPay user links to an existing Liquid Account

  • When a new ChangiPay user links to an existing Liquid Account

Device-Related Changes

  • When an existing LiquidPay user logs in on a new mobile device

  • When an existing ChangiPay user logs in after a long period of inactivity, even on the same device

PIN Changes

  • When you change your PIN on a new device

Why Does My Cooling Down Period Keep Resetting?

If you notice the 12-hour cooling down period continually restarting, ensure that you are not logged in on multiple devices simultaneously, as this may cause the timer to reset.