Skip to content
English - Singapore
Submit a support request
Contact us
  • There are no suggestions because the search field is empty.

I received a 12-hour cooling period in ChangiPay

Can I disable the cooling down period?
Unfortunately, the cooling down period cannot be disabled. It is a crucial safeguard to enhance security of your account and protect it from scams and unauthorized access.

Can I remove this cooling down period as I need to make a payment now?
Unfortunately, the cooling down period cannot be bypassed or removed. It is a crucial safeguard to protect your account from scams and unauthorized account access. 

 

Reasons you may be subjected to the 12-hour cooling period 

  1. If I’m an existing Changi Pay user and want to link an existing Liquid Account, will I be affected by the cooling down period?
    Yes, both Changi Pay and LiquidPay apps will enter a cooling down period due to different app IDs.
  2. If I’m a new Changi Pay user and want to link an existing Liquid Account, will I be affected by the cooling down period?
    Yes, the cooling down period will apply because of differing app IDs.
  3. If I’m a new Changi Pay user and just created a new Liquid Account via the Changi Pay app, will I be affected by the cooling down period?
    No, you will not be affected.
  4. If I’m a new LiquidPay user and just created a new Liquid Account via the LiquidPay app, will I be affected by the cooling down period?
    No, you will not be affected.
  5. If I’m a new Changi Pay user, will I be affected by the cooling down period?
    No, you will not be affected.
  6. If I’m an existing Changi Pay user and want to add a new card, will I be affected by the cooling down period?
    No, adding a new card will not trigger the cooling down period.
  7. If I’m an existing LiquidPay user but just changed to a new mobile device, will I be affected by the cooling down period?
    Yes, logging into your LiquidPay account from another device will trigger the cooling down period.

If you notice that your 12-hour cooling period keeps on refreshing, ensure that you are not logged in from multiple devices

Additional Information: The Shared Responsibility Framework (SRF), introduced by the Monetary Authority of Singapore (MAS) and the Infocomm Media Development Authority (IMDA) on 16 December 2024, is designed to foster collaboration between financial institutions and customers in the fight against digital scams. The SRF enhances transaction security, protects customers from scams and unauthorized access, and promotes shared accountability. For users, this framework offers significant benefits as it reduces the risk of unauthorized transactions and temporarily restricts high-risk activities.